Privacy Policy

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Privacy Policy

(Effective Date: January 2025)

Nguyen Thi Thuy Anh (“Nguyen Thi Thuy Anh,” “we,” “us,” or “our”) is an independently operated business based in Vietnam. We sell products internationally and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose information about you when you:

  • Visit our website
  • Make a purchase
  • Create an account
  • Contact our support team
  • Interact with us on social media
  • Use any of our online or offline services (“Services”)

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above. We encourage you to review this policy regularly.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect information you voluntarily provide, including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely by third-party payment partners)
  • Order information
  • Messages you send to our support team
  • Any additional information you choose to share

1.2 Information Collected Automatically

When you access our Services, we automatically collect:

Transaction Data

Products purchased, order value, time of purchase.

Device & Usage Data

Including:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Access times
  • Pages viewed
  • Links clicked
  • Referring website

Approximate Location Information

Derived from your IP address or device permissions.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Improve website performance
  • Remember your preferences
  • Analyze traffic and usage patterns
  • Measure marketing effectiveness

You can disable cookies in your browser settings, though some features may not function fully.

1.3 Information From Third Parties

We may receive information from:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping carriers
  • Marketing partners
  • Social media platforms (if you log in through them)
  • Anti-fraud and verification services

1.4 Information We Infer

We may draw insights such as:

  • Purchase preferences
  • Interest in certain products
  • General location

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Communicate with you about orders or support requests
  • Improve and operate our website and services
  • Personalize your shopping experience
  • Manage customer accounts
  • Send marketing updates (if you opt in)
  • Monitor fraudulent activity and protect our business
  • Comply with legal or tax requirements
  • Enhance customer service and product quality

We do not sell personal data under any circumstances.

3. HOW WE SHARE YOUR INFORMATION

We may share information with:

Service Providers

Including:

  • Payment processors
  • Shipping & logistics companies
  • Cloud hosting services
  • Customer support platforms
  • Analytics and advertising partners

These partners may use your data only to perform services on our behalf.

Legal Requirements

We may disclose information if required by:

  • Law
  • Regulation
  • Court order
  • Government authority

Business Continuity

In case of business restructuring, merger, or asset transfer.

With Your Consent

For example, posting reviews or entering giveaways.

Aggregated or De-Identified Data

This cannot identify you and may be used for analytics or business purposes.

4. INTERNATIONAL DATA TRANSFERS

Because our business operates globally and uses international service providers (such as PayPal, Google, Meta, and shipping carriers), your data may be transferred to and stored in countries outside your residence.

By using our Services, you consent to this international data processing.

5. DATA RETENTION

We keep personal data only for as long as needed to:

  • Complete your transactions
  • Manage your account
  • Meet tax or legal obligations
  • Resolve disputes
  • Improve customer protection and fraud prevention

After that, data is securely deleted or anonymized.

6. YOUR RIGHTS & CHOICES

Cookies

You may reject cookies through browser settings.

Marketing Emails

You may unsubscribe at any time using the link in our emails.
Transactional emails (order confirmations, shipping updates) will still be sent.

SMS

Reply “STOP” to unsubscribe from SMS notifications.

Account Information

You may request:

  • Access to your data
  • Corrections of inaccurate information
  • Deletion of your personal data (unless we must retain it for legal reasons)

Contact [email protected] for assistance.

7. CHILDREN’S PRIVACY

Our Services are not intended for children under age 13.
We do not knowingly collect personal information from children.
If such data is discovered, we will delete it promptly.

8. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no online system is completely secure, and we cannot guarantee absolute protection.

9. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact:

📩 [email protected]

We are committed to transparency and responsible data handling while providing a secure shopping experience for customers worldwide.